{"id":2661,"date":"2024-10-21T19:49:32","date_gmt":"2024-10-21T17:49:32","guid":{"rendered":"https:\/\/consalta.ba\/?page_id=2661"},"modified":"2024-10-21T22:03:11","modified_gmt":"2024-10-21T20:03:11","slug":"sms-iso-20000-1","status":"publish","type":"page","link":"https:\/\/consalta.ba\/ba\/sms-iso-20000-1\/","title":{"rendered":"SMS \u2013 ISO 20000-1"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2661\" class=\"elementor elementor-2661\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57e15ea9 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"57e15ea9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d2f3703\" data-id=\"1d2f3703\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3933909f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3933909f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5de9d7be elementor-widget elementor-widget-text-editor\" data-id=\"5de9d7be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ISO\/IEC 20000-1:2018<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-496c393 elementor-widget elementor-widget-heading\" data-id=\"496c393\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SMS - Sistem za upravljanje uslugama<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-70e368cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70e368cb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-37b2c18a\" data-id=\"37b2c18a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f0cb681 elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"3f0cb681\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomInDown&quot;,&quot;_animation_delay&quot;:700}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#ISMS-S2\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b300e74 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b300e74\" data-element_type=\"section\" data-e-type=\"section\" id=\"ISMS-S2\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8df0c4b\" data-id=\"8df0c4b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1094609d elementor-widget elementor-widget-image\" data-id=\"1094609d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"233\" height=\"350\" src=\"https:\/\/consalta.ba\/wp-content\/uploads\/2024\/10\/pexels-photo-16023652-16023652.jpg\" class=\"attachment-large size-large wp-image-2666\" alt=\"Otvori znak\" srcset=\"https:\/\/consalta.ba\/wp-content\/uploads\/2024\/10\/pexels-photo-16023652-16023652.jpg 233w, https:\/\/consalta.ba\/wp-content\/uploads\/2024\/10\/pexels-photo-16023652-16023652-200x300.jpg 200w, https:\/\/consalta.ba\/wp-content\/uploads\/2024\/10\/pexels-photo-16023652-16023652-8x12.jpg 8w\" sizes=\"(max-width: 233px) 100vw, 233px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-62602ba\" data-id=\"62602ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-983a61c elementor-widget elementor-widget-text-editor\" data-id=\"983a61c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Implementacijom ISO\/IEC 20000-1, organizacije mogu uspostaviti robusni Sistem za upravljanje uslugama (SMS) koji osigurava isporuku visokokvalitetnih usluga. ISO\/IEC 20000-1 postavlja zahtjeve za SMS, poma\u017eu\u0107i organizacijama da planiraju, implementiraju, provode, nadgledaju, revidiraju, odr\u017eavaju i unaprijede svoje procese upravljanja uslugama.<\/p><p>Dobro implementiran Sistem za upravljanje uslugama je klju\u010dan za pru\u017eanje usluga koje ispunjavaju o\u010dekivanja kupaca i ostalih zainteresovanih strana. Usvajanjem ISO\/IEC 20000-1, organizacije osiguravaju dosljedan pristup pru\u017eanju usluga, \u0161to rezultira pobolj\u0161anom efikasno\u0161\u0107u, smanjenjem rizika i pove\u0107anim zadovoljstvom kupaca.<\/p><p data-pm-slice=\"1 3 []\">ISO\/IEC 20000-1 organizacijama pru\u017ea:<\/p><ul><li>Okvir za razvoj, implementaciju i odr\u017eavanje sistema za upravljanje uslugama koji je fleksibilan i efektivan.<\/li><li>Vodi\u010d za uskla\u0111ivanje usluga s poslovnim potrebama, \u010dime se dodaje vrijednost i smanjuju neefikasnosti procesa.<\/li><li>Sistematski pristup upravljanju incidentima, promjenama i zahtjevima za uslugama.<\/li><\/ul><div><p data-pm-slice=\"1 3 []\"><strong>Za\u0161to implementirati ISO\/IEC 20000-1?<\/strong><\/p><p><strong>Zadovoljstvo kupaca i pouzdanost:<\/strong> Osiguravanje dosljednog pru\u017eanja usluga u skladu s utvr\u0111enim standardima poma\u017ee u izgradnji povjerenja i zadovoljstva kupaca.<\/p><p><strong>Integracija s drugim sistemima upravljanja:<\/strong> ISO\/IEC 20000-1 se lako integri\u0161e s drugim ISO standardima, poput ISO\/IEC 27001, olak\u0161avaju\u0107i objedinjeno upravljanje razli\u010ditim poslovnim oblastima.<\/p><p><strong>Efikasna provedba usluga:<\/strong> SMS uspostavlja jasne procese za upravljanje incidentima, problemima i promjenama, smanjuju\u0107i mogu\u0107nost prekida usluga.<\/p><p><strong>Pobolj\u0161ano upravljanje resursima:<\/strong> Pravilno planiranje i alokacija resursa poma\u017eu u smanjenju tro\u0161kova i pobolj\u0161anju kvaliteta pru\u017eanja usluga.<\/p><p><strong>Konkurentska prednost:<\/strong> Certifikacija prema ISO\/IEC 20000-1 pokazuje klijentima, partnerima i tr\u017ei\u0161tu posve\u0107enost izvrsnosti u pru\u017eanju usluga, \u0161to organizaciju izdvaja na konkurentnom tr\u017ei\u0161tu.<\/p><p>\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77f62eeb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77f62eeb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6201a296\" data-id=\"6201a296\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d300c28 elementor-widget elementor-widget-heading\" data-id=\"4d300c28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Koja je uloga Consalte?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfdaaaa elementor-widget elementor-widget-text-editor\" data-id=\"7cfdaaaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Na\u0161 konsultantski pristup temelji se na timskom radu s klijentima\u2014blisko sara\u0111ujemo s Va\u0161im timovima od faze planiranja pa sve do implementacije, certifikacije i dalje. Na\u0161a prakti\u010dna podr\u0161ka osigurava da se prakse upravljanja uslugama ukorijene u svakodnevne operacije organizacije, ne samo kao zahtjev za uskla\u0111enost, ve\u0107 i kao klju\u010dni pokreta\u010d efikasnosti i izvrsnosti usluga.<\/p><p data-pm-slice=\"1 1 []\">Uz stru\u010dni tim Consalte, organizacije mogu nadma\u0161iti sam cilj postizanja certifikacije; mogu uspostaviti kulturu upravljanja uslugama koja poti\u010de kontinuirano unapre\u0111enje. Fokusiranjem na prakti\u010dan prijenos znanja, kontinuirano obrazovanje i prilago\u0111ena rje\u0161enja, osna\u017eujemo Va\u0161e interne timove da samostalno upravljaju i unaprijede kvalitet usluga. Ovaj pristup ne samo da ispunjava regulatorne i kvalitativne zahtjeve, ve\u0107 i ja\u010da odnose s kupcima, pove\u0107avaju\u0107i njihovo zadovoljstvo i povjerenje u Va\u0161e usluge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2018ffae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2018ffae\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3af209ca\" data-id=\"3af209ca\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-56871920 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56871920\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-18334a48\" data-id=\"18334a48\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11cb8477 elementor-widget elementor-widget-heading\" data-id=\"11cb8477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ne znate odakle da po\u010dnete ili imate konkretan problem?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e1df41d elementor-widget elementor-widget-text-editor\" data-id=\"5e1df41d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Po\u010detna konsultacija je potpuno besplatna! Na\u0161 cilj je zaista pomo\u0107i klijentima da ostvare svoje ciljeve. Razgovara\u0107ete direktno s jednim od na\u0161ih konsultanata \u2013 bez napadnih prodajnih taktika i bez bilo kakvih obaveza. <br \/><strong>Iskoristite priliku \u2013 uvjerite se sami!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-555a0a81\" data-id=\"555a0a81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-178f30 elementor-align-right elementor-tablet-align-center elementor-widget elementor-widget-button\" data-id=\"178f30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/consalta.ba\/ba\/kontakt\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Besplatna konsultacija<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>ISO\/IEC 20000-1:2018 SMS- Service Management System Through the implementation of ISO\/IEC 20000-1, organizations can establish a robust Service Management System (SMS) that ensures the delivery of high-quality services. ISO\/IEC 20000-1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2661","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SMS - ISO 20000-1 - Consalta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/consalta.ba\/ba\/sms-iso-20000-1\/\" \/>\n<meta property=\"og:locale\" content=\"bs_BA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SMS - ISO 20000-1 - Consalta\" \/>\n<meta property=\"og:description\" content=\"ISO\/IEC 20000-1:2018 SMS- Service Management System Through the implementation of ISO\/IEC 20000-1, organizations can establish a robust Service Management System (SMS) that ensures the delivery of high-quality services. 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